Plantronics Office Headsets

The popularity of internet telephony, VOIP, unified messaging and video conferencing have increased the demand of office headsets to be used seamlessly between various communication devices. This changing trend, toward the establishment of a unified communications framework in the workplace, demands equipment that allows multi-functionalities across various platforms.

Wired headsets were the first devices that were used and are still popular in many contact centers and other office environments. They are equipped with cables to ensure compatibility with desk phones. Over the years, wireless office headsets have become popular and have witnessed massive technological advancements. Innovations in Bluetooth and Digital Enhanced Cordless Technology (DECT) have further reinforced the business case of using wireless devices. These headsets work with multiple devices and are viable cost effective measures. Additionally, they have a very good sound quality with noise cancellation mechanism. However, there are variations when it comes to styling of the headsets, like 'over the ear' and 'behind the neck' types.

Future of Office Headsets

In a contact center environment, office headsets have an important role to play in increasing agent proficiency. The challenge lies in enhancing design, wireless connectivity, technology, and multi functional integration of headsets. Let's look at some of the main areas of change:

1. Design: Here room for improvement lies in the creation of smaller and lightweight headsets which translate into user comfort. Without the distractions of adjusting your headset on a constant basis, you can efficiently deliver excellent customer service.

               

2. Technology & Innovation: Effective noise cancellation and improving audio performance are key factors. Acoustic Shock Protection that limits sudden bursts of "peak noise" is fast becoming a standard requisite for effective contact center service delivery.

3. Wireless Connectivity: Expect to witness more inter-functionality with phones and USB connections. Wideband audio capabilities will integrate with IP telephony applications in various soft phones.

4. End-user: The next generation of office headsets would accommodate multiple agents to access and modify personalized settings and volume control. The scope lies in providing digital protection against sudden volume peaks and customizing it to user defined levels.